Terms of service

If you train to the US (FAA) standard: TowerTalk is not an FAA-certificated pilot school, is not a substitute for instruction from a certificated flight instructor, and awards no FAA WINGS credit, endorsement, sign-off or certificate of any kind. Always defer to the FAA Aeronautical Information Manual, current FAA publications and NOTAMs, your instructor and your examiner. Frequencies and airport details come from FAA data and are for training only — never for navigation or flight planning.

What you need to use it. A current version of Chrome, Edge, Safari or Firefox, or the TowerTalk Android app; an internet connection; and, for spoken practice, a microphone and permission for the browser to use it (you can type your calls instead). Live rooms and video lessons also need a camera and a connection stable enough for video. Downloads such as study cards, the audiobook and your data export are ordinary files with no copy protection.

Paid plans are billed through Stripe at the prices shown at checkout — in GBP on the UK edition and in USD on the US edition. Prices are the total amount payable; TowerTalk is not currently VAT-registered, so no VAT is added.

We sell two kinds of paid access. Subscriptions (monthly or yearly) renew automatically each period until cancelled. One-off passes (for example a 7-day or 90-day pass, or lifetime access) are a single payment, never renew, and end automatically when their period is up; your progress and records stay on your account afterwards. The checkout page says which kind you are buying.

To cancel a subscription, open Billing → Manage subscription, which takes you to Stripe’s secure page where you can cancel or change your card. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. We’ll give reasonable advance notice of any price change, which takes effect at your next renewal; you can cancel before then. Complimentary access we grant can be ended by you at any time from the Billing page and is never charged for.

Free plan and fair use. The free plan includes the first seven course lessons, the revision material and the free radio check, with a daily limit on AI use shared across the free features, which resets at midnight UTC. Paid plans include unlimited practice subject to fair-use ceilings on AI-graded calls and live controller conversations each month (currently several hundred graded calls and a few thousand live exchanges), which exist so one account cannot run up unlimited processing cost. We’ll tell you if you are approaching a ceiling and may adjust the figures with notice.

If you’re a consumer in the UK or EU/EEA you normally have 14 days to cancel a purchase. Because TowerTalk is digital content and services supplied immediately, before you pay we ask you to tick a box confirming that you ask for access to start immediately and that you understand you lose the right to cancel once the service has been fully provided or the digital content has been supplied. We keep a record of that tick, with the exact words shown. If you cancel a subscription within the 14 days after access has started, you pay for what you have used up to then.

Subscriptions renew until you cancel. You can cancel at any time from the Billing page (Manage subscription), which stops future renewals, and you keep access until the end of the period you have paid for.

Consumers elsewhere may have similar or additional cancellation rights under local law, which we honour where they apply.

Model cancellation form. To cancel within the 14 days you can email us in any words, or use this form (you don’t have to):

To TowerTalk Ltd, Tennyson House, Cambridge Business Park, Cowley Road, Cambridge, CB4 0WZ, United Kingdom; info@towertalk.co.uk.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*], ordered on [*].
Name of consumer(s): [*]. Address of consumer(s): [*]. Signature of consumer(s) (only if this form is sent on paper): [*]. Date: [*].
[*] Delete or complete as appropriate.

If you’re a UK consumer, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. If we fall short you may be entitled to have it put right, to a price reduction, or in some cases a refund. Nothing in these terms limits those rights.

Some parts of TowerTalk let you share content with other people: live rooms, lesson rooms, debriefs you choose to share with your school, instructor comments, exam-centre ratings, tutor listings and cover requests. We do not pre-screen what people say or post there, and live voice is not recorded by us.

What is not allowed. In those features you must not share anything that is illegal in the UK, and in particular nothing that is terrorist content, child sexual exploitation or abuse content, content that encourages suicide or serious self-harm, intimate images shared without consent, threats, harassment, stalking, hate, fraud, or content that reveals another person’s private information. Nothing may be shared that is harmful to children, including bullying or abusive content. Accounts run by or for an organisation proscribed under UK terrorism law are not permitted and will be removed.

How to report. Use the Report button in the room, lesson or page concerned, the Report content link in the footer of every page, or email info@towertalk.co.uk. You do not need an account to report. Tell us what you saw, where, and when; you can add anything that helps us check it.

What we do with a report. We acknowledge reports within two working days. We look at the content, decide whether it is illegal or breaks these terms, and act within seven days, or the same working day where a child or a life may be at risk. If content is illegal or breaks these terms we remove it as quickly as we can, which is normally the same day for terrorism or child sexual abuse content and within seven days for other illegal content, and we may restrict or close the account responsible. Where the law requires it, we report child sexual abuse content to the National Crime Agency. We tell the person who reported, and the person whose content or account is affected, what we decided and why, unless the law prevents us.

Appeals. If we remove your content or restrict your account and you think we were wrong, reply to the notice we sent you, or email info@towertalk.co.uk with “Appeal” in the subject, within 28 days. We will look again promptly, and if we were wrong we will restore the content or your account and tell you.

Other complaints. If you think we are not meeting our duties under the Online Safety Act 2023, including about your freedom of expression or your privacy, you can complain the same way and we will answer in writing.

Protecting under-18s. TowerTalk does not host, recommend or let anyone post pornography, or content that promotes suicide, self-harm or eating disorders: there is nowhere on the service to post pictures, videos or public messages, and the only content you can share is spoken or typed in a private room or lesson with people you already know, or in a listing that we check before it appears. If anything of that kind is reported to us we remove it the same day and close the account responsible. For abusive, hateful, violent, bullying or dangerous content, and content that encourages taking harmful substances, the same rules apply: report it, we review it promptly, we remove it and we may restrict or close the account, and we tell you what we decided. We treat reports involving someone under 18 as urgent.

Age rules. You must be 16 or over to open your own account; we ask for your date of birth when you sign up, check it in your browser, and keep only the result. Nobody under 13 may use TowerTalk. People aged 13 to 15 may use TowerTalk only through a flying school or instructor that enrols them, holds any parental consent needed and supervises their use, and may only join rooms and lessons arranged by that school or instructor. We apply these rules the same way to everyone. If we learn that an account breaks them we may close it.

If you are under 18 and something on TowerTalk has upset or worried you, you can report it the same way, and you can also talk to Childline on 0800 1111 (UK).

We do not use automated tools to scan what you share. If that changes we will say so here.

Nothing in these terms limits liability that can’t be limited by law (such as for death or personal injury caused by our negligence, or fraud), or your non-excludable consumer rights.

Otherwise, TowerTalk is provided “as is”, and to the extent permitted by law we’re not liable for indirect or consequential loss, loss of profits, or any loss arising from reliance on the service for real-world flying. Because TowerTalk is training only, you must not rely on it for operational decisions. Whatever standard you train to, you — or the pilot in command — remain solely responsible for every real-world radio transmission and every flight decision.

Subject to the first paragraph above, our total liability to you for all claims connected with TowerTalk is limited to the greater of £100 or the total amount you paid us in the 12 months before the event giving rise to the claim.

Questions or complaints: info@towertalk.co.uk, or in writing to our registered office (section 1). Tell us what went wrong and what you’d like us to do. We’ll acknowledge a complaint within 5 working days and aim to resolve it within 14 days; if it will take longer we’ll tell you why and when. Reports about content or behaviour on TowerTalk, and appeals, are handled under section 13A.

Alternative dispute resolution. If we can’t settle a complaint between us, we’ll tell you so in writing and give you the details of a certified alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute, for example the Centre for Effective Dispute Resolution (cedr.com). We are not obliged to use ADR and will decide case by case whether to take part. You can always bring a claim in court (section 21).

These terms apply to you too, with these points:

• The 14-day cooling-off right in section 7 is a UK and EU right and does not apply by law in the United States. Our refund policy in section 8 still does.
• Automatic renewal. Subscriptions renew at the price and interval shown at checkout until you cancel. You agree to that by ticking the consent box before you pay. You can cancel online at any time in Billing → Manage subscription; cancelling stops the next renewal and you keep access until the end of the period you have paid for.
• Nothing in these terms removes any protection you have under the consumer laws of your state.
• TowerTalk is not an FAA-certificated school and gives no FAA credit or endorsement (section 2).

• If a clause is unenforceable. If any part of these terms is found invalid or unenforceable, the rest still applies.
• Whole agreement. These terms, the Privacy Policy and the cookie policy are the whole agreement between you and us about TowerTalk. This doesn’t limit liability for fraud.
• Transferring the contract. We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. We’ll tell you if that happens, and your rights under these terms won’t be reduced. You may not transfer yours without our written agreement.
• Events outside our control. We aren’t responsible for delays or failures caused by events outside our reasonable control, such as outages at the providers listed in section 14, internet failures or government action. We’ll do what we reasonably can to restore the service.
• Not enforcing a right. If we delay or don’t enforce part of these terms, we can still enforce it later.
• Nobody else can enforce these terms. Only you and we have rights under them (Contracts (Rights of Third Parties) Act 1999).
• Notices. We’ll send notices to the email address on your account; you can send notices to info@towertalk.co.uk or our registered office (section 1).